Return Policy and Warranty Guidelines

Return Policy

Juicebox LLC’s goal is to ensure satisfaction with your purchase. If you are not satisfied with your purchase, you can return it to Juicebox LLC within 60 days of purchase for a refund or exchange. In order to be eligible for a refund, returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use. Items outside of the original packaging may be subject to a 15% restocking fee as they must go through a rigorous testing and re-certification process. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Items returned for an exchange may be replaced with refurbished stock at the discretion of Juicebox LLC.

If you would like to request a return, please contact  Juicebox LLC using the contact form on our support page. Be sure to include the model number of any items ordered as well as the order number, whether your item was purchased through Juicebox.Direct or another vendor. Our customer support team will check the date of purchase and provide return postage for customers in the United States. International customers are responsible for return shipping.

Warranty Guidelines

All products purchased directly from Juicebox LLC, whether through our website (Juicebox.Direct) or other authorized vendors, are subject to our one year limited warranty.

This limited warranty covers defects in materials and workmanship in purchased products. This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Juicebox LLC to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product. Without limiting any other exclusion herein, Juicebox LLC does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

This limited warranty lasts for 365 days from the date of original purchase of this product. Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product. If eligible, Juicebox LLC will replace this product with a direct replacement or with a similar product deemed by Juicebox LLC to perform substantially the same function as the original product. In some cases and at the discretion of Juicebox LLC, this replacement product will be a refurbished product that has been tested and found to be fully functional.

To obtain a remedy under this limited warranty, you must contact either the authorized Juicebox LLC reseller from whom you purchased this product or directly contact Juicebox LLC using the contact form on our support page (please include model number and order number with your message). In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from Juicebox LLC or an authorized Juicebox LLC reseller (this maybe an order confirmation email).