Domestic Shipping (within the continental USA, Hawaii and Alaska) – All domestic orders are eligible for free shipping. We choose the shipping method and carrier at our own discretion. However, most orders ship by USPS Priority Mail (2-3 days). Shipments under 1lb are typically shipped by USPS First Class Mail (3-4 days). Shipping times are estimates provided by the United States Postal Service and are in no way guaranteed by Juicebox.
Notification of shipment, including tracking number when available, will be delivered to the buyer’s email address upon order shipment. If you do not receive a shipping confirmation email, please check your email’s spam or junk folders. Otherwise, please contact us and we will be happy to check on shipment status and tracking information for you.
International Shipping (outside the USA) – There are three shipping options available for international customers. First Class International Shipping takes approximately 10-15 days for delivery and is available for orders weighing less than 5 lbs. Priority Mail International takes approximately 6-10 days and Priority Mail Express International takes approximately 3-5 days for delivery. To see shipping rates for your order, simply enter your complete shipping address at checkout. Shipping options and rates will display and can be reviewed before placing your order. Shipping times are estimates provided by the United States Postal Service and are in no way guaranteed by Juicebox.Direct.
Most items purchased through Juicebox.Direct ship within one business day. Notification of shipment, including tracking number when available, will be delivered to the buyer’s email address upon order shipment.
Juicebox.Direct ships all international orders via United States Postal Service. Order delivery will be made by a domestic shipping carrier (for example, orders to Paris, France are typically delivered by French Post).
Due to customs processing, international orders are often held by local post. Typically, notification is sent to the receiver that an order has been held at a local post office. Customers are responsible for retrieving their orders (check your local post office). Unclaimed shipments returned to Juicebox.Direct are eligible for a product refund but are not eligible for a refund of the original shipping cost.
In order to get your purchases to you as quickly as possible, we ship most orders within one business day. Though it is a small window, we do allow cancellations on orders that have not yet been shipped. Please submit cancellation requests, along with buyer’s name and order number, to firstname.lastname@example.org.
All refunds will be credited to the account that was used for the original purchase (for example, if a VISA card was used for purchase, your refund will be credited to this same VISA card).
Note: Shipment notifications are sometimes delayed by email servers. If you have not yet received a shipment notification via email, it does not necessarily mean your order has not yet been shipped. Even if you have not yet received a shipping confirmation via email, your order may not be eligible for cancellation.